FAQ

FAQ for Thunda Deals

Thunda Deals Partners with Global Merchants and Jewelry Artisans to Provide you with a Unique Worldly Shopping Experience from Home.

Where are the Products Made?
In USA, Australia, Thailand, Tibet, China, India and Japan with a few hidden gems from the deepest darkest places that Earth can hide them. "Really" Yes, Rare finds are only announced to our members, only you will find these Precious Thunda Deals, you will also get discounts and coupons along with other promotions that we have throughout the months. 

How Long Will It Take For My Order to Arrive?
Your order is placed directly to our Global Merchants and Jewelry Artisans and Manufactures in those Countries as soon as the payment has cleared. In some Circumstances your orders may take up to 2-4 weeks to arrive, most of the time this is sooner, but in the rare case that your order does not show up in that time frame, Get in Contact with Us so we can check it out for you.

How much is shipping?
Shipping is calculated in the checkout page when you fill out your details. We offer our Shipping from $4.95 and Handling Rate from $5.00 that's a rate of $9.95 it goes up depending on how many Items you add to your cart. Ground, International Shipping is calculated at the checkout, international orders are from $24.95 and of cause you can get FREE Shipping on Promotions and Coupons when you sign up for membership at Thunda Deals.

How Do I Track My Order?
Some of our global partners do not provide tracking numbers, but if they do then you will be contacted with it via email. For orders within North America, we will be providing you with a unique USPS tracking number that you can use to track your shipment. You may enter tracking information in this portal: https://www.usps.com/shipping/trackandconfirm.htm 

Where is My Confirmation Email?
Thunda Deals automatically sends you a confirmation email about the details of your orders and the estimated delivery date. If you did not receive one, don't worry you can try these first:
Check the spam folder of your email account,
Check your Paypal transaction history,
Or, you may contact us so we can send you an email with your order history. 

Can I Send My Order as a Gift? 
ABSOLUTELY! Simply fill in the recipient's name and address in the shipping information field.

Where is My Receipt?
Your Thunda Deals invoice sent to you via email, will serve as your receipt when you make an order. 
Or, you may contact us so we can send you an email with your order history.

What are Campaigns?
Campaigns are limited edition products sold for specific amount of time, and will only be available for ordering until that time frame is finished.

What Type of Payment Do You Accept?
On Checkout, you may pay with your Credit Card or Paypal account.

Are the "FREE" Items Really FREE?
Yes they are free, but only for our promotional items. You just pay the Shipping $4.95 and Handling $5.00 this fee is $9.95  The price of the item itself is $0.00 Free.

What is your Refund Policy?
Thunda Deals is committed to making sure that each customer is happy with their purchase. We offer a 30 Day 100% Satisfaction Guarantee Refund Policy. This means you will have 30 days from when you receive your product to send it back to us if the product is a fault dew to the manufacture. Conditions Apply you can read our refund policy here.

What is Your Return Policy?
We don't want to give you more hassles. When there is a mistake on our part, we simply send you the right merchandise without asking you to return the wrong item you've received. You wont have to spend anything that includes the shipping as well, it's all on us!

You may also ask for a Thunda Deals credit coupon that you can use on your next purchase if you don't want us to send you a replacement.

What is Your Customer Services Policy?
We will be chatting to you by email till your purchase arrives. But we're only human just like you and believe me; sometimes things don't go the way they are meant to go. We appreciate your patience and the opportunity to correct the situation by contacting us if this happens. Working together will always solve problems quicker and in a more timely manner.

Thunda Deals will not be held liable for inaccuracies, misspelling or shipping breakage.

Thanks For Your Support 
Contact Information: G@TDs
Email: support at thundadeals.com