FAQ

Thunda Deals Partners with Merchants, Manufacturing Suppliers and Jewelry Artisans from Around the Globe in order to Provide you with a Unique Global Shopping Experience from Home.

Where are the Products Sourced From?
We source our Products from Thailand, Tibet, China, India, Japan, USA and Australia with a few hidden gems from the deepest darkest places that Earth can hide, "Really" Yes, Rare finds are only announced to our members, only you will find these through Thunda Deals, you will also get discounts and coupons along with other promotions that we have throughout the months. 
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How Long Will It Take For My Order to Arrive Then?
Your order is placed directly to our Global Merchants or Manufacture in those Countries as soon as the payment has cleared. In some Circumstances your orders may take up to 2-4 weeks to arrive, but most of the time this is sooner. We are working on an automated tracking system for our company to have up and running in the near future. In the rare case that your order does not show up in that time frame, get in Contact with Us so we can look into it for you.

How Much is Shipping?
Shipping is calculated in the checkout page when you fill out your details. We offer our Ground Shipping from $4.95 - it goes up depending on how many Items you add to your cart. International Shipping is calculated at the checkout, international orders are from $24.95 and of cause you can get FREE Shipping on Promotions and Coupons when you sign up for membership at Thunda Deals.

How Do I Track My Order?
We send you a tracking number via email when you place your order with us. Some of our global partners do not provide tracking numbers, but if they do then you will be contacted with it. For orders within North America, when your product hits US soil we will be providing you with a unique USPS tracking number that you can use to track your shipment. You may enter tracking information in this portal: https://www.usps.com/shipping/trackandconfirm.htm 

Where is My Confirmation Email?
Thunda Deals automatically sends you a confirmation email about the details of your orders and the estimated delivery date. If you did not receive one, don't worry you can try these steps first:
Check your spam folder of your email account
Check your Paypal transaction history
Or, you may contact us so we can send you an email with your order history. 

Can I Send My Order as a Gift? 
ABSOLUTELY!
Simply fill in the recipient's Name and Address in the Note Section at the Checkout and we will do the rest for you.

Where is My Receipt?
Your Thunda Deals invoice is sent to you via email, this will serve as your receipt when you make an order. Or, you may contact us so we can send you an email with your order history.

What are Campaigns?
Campaigns are limited edition products sold for a specific amount of time and will only be available for ordering until that time frame is finished. U.nless you are a member of Thunda Deals Where we have a few surprisers lined up each month for you.

What Type of Payment Do You Accept?
On Checkout, you may pay with your Credit Card Through Stripe.

Is My Credit Card Information Stored On Your Site, And Is It Safe?
We don’t store any of your credit card information, all transactions are 100% PCI compliant and processed by secure servers via Stripe. Your information is encrypted using secure socket layer technology (SSL) and cannot be accessed by anyone. We will never share your personal information with anyone else, that is our Guarantee.

Are the "FREE" Items Really FREE?
Yes they are free, but only for our promotional items. You just pay the Shipping $4.95 and a Handling charge of $5.00 this equals to $9.95 The price of the item itself is $0.00 Free. Become a member to find out more on what you'll get each month.

What is your Refund Policy?
Thunda Deals is committed to making sure that each customer is happy with their purchase. We offer a 30 Day 100% Satisfaction Guarantee Refund Policy. This means you will have 30 days from when you receive your product to send it back to us if the product is at fault dew to manufacturing. Conditions Apply.

What is Your Return Policy?
Return any new or unused product within 30 days of receipt for a full refund or exchange. We don't want hassles when there is a mistake on our part, we simply send you the right merchandise. You wont have to spend anything including shipping as well, it's all on us! But; You just can't send a product back because you don't like it anymore, we wont accept that.

What is Your Customer Services Policy?
We will be chatting to you by email till your purchase arrives. We understand your needs and we will try to make life just a little bit more comfortable for you, but all humans make mistakes just like us and you, believe us, sometimes things don't go the way they are meant to go in this little world of ours, especially when we deal with Other Countries. We appreciate your patience and the opportunity to correct the situation by contacting us if it happens to you.

Thunda Deals will NOT be held liable for misspelling or breakage due to shipping or postal inaccuracies. It is up to you to have all information correct at the time of purchase.

Thanks For Your Time 
Contact Information: G@TDs
Email: support@thundadeals.com